1. Information We Collect
We may collect the following types of information:
Personal Information: Name, email, phone number, shipping address, and payment information.
Health Information: Information you voluntarily provide during consultations, questionnaires, or assessments to help us tailor a personalized wellness plan.
Technical Information: IP address, browser type, operating system, and usage data to improve our website’s functionality and experience.
2. How We Use Your Information
We use your information to:
Fulfill orders and manage purchases.
Create personalized programs based on your needs and goals.
Provide ongoing support via your dedicated health nutritionist.
Respond to customer service requests or questions.
Improve our services and user experience.
3. HIPAA & Protected Health Information (PHI)
While Tincture Roots is not a HIPAA-covered entity, we voluntarily comply with privacy best practices when handling sensitive health data.
If you choose to share information related to your medical history, symptoms, lab work, or any health concerns, it will be treated as Protected Health Information (PHI) and will be handled with the utmost confidentiality.
Your health data will only be accessed by authorized staff, including your assigned health nutritionist or licensed professional.
We do not share PHI with third parties unless required by law or with your explicit consent.
All digital communications are conducted through encrypted platforms when possible to safeguard your privacy.
4. Sharing Your Information
We do not sell or rent your personal information.  We may share information with:
Third-party service providers (e.g., payment processors, shipping partners) to help us operate our business.
Legal authorities if required to comply with applicable laws or legal processes.
5. Cookies & Analytics
We use cookies and similar tracking technologies to analyze website traffic and improve your experience. You can control cookie preferences through your browser settings.
6. Your Choices & Rights
You may:
Request access to your personal or health information.
Ask to correct or delete your data.
Opt out of marketing communications at any time.
To make a request, contact us using the information below.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal and health information from unauthorized access, alteration, disclosure, or destruction.
8. Children’s Privacy
Our website and services are intended for individuals 18 years and older. We do not knowingly collect personal information from minors.
9. Changes to This Policy
We reserve the right to update this Privacy Policy. Any changes will be posted here with the updated effective date.